Refund policy

Pro

• You can cancel Pro any time with Manage billing on your dashboard’s Billing page. Pro stays until the end of the period you’ve paid for. We don’t give partial refunds for the rest of a period.
• If you were charged by mistake, for example for a renewal you meant to cancel, ask within 14 days of the charge. We refund that charge in full if you haven’t used that period’s credits, and Pro then ends at once.

Credit packs

A credit pack is refundable within 14 days of purchase if none of its credits were used.

Failed conversions

A conversion that fails, times out or is cancelled never uses credits, so there’s nothing to refund for it.

How to ask

Email support@formatjet.com from your account’s email address, or use our contact form, with the date and amount of the charge. You can also ask Link’s support: Link sells Pro and credit packs for us as the merchant of record, and in some cases it may refund a payment within 60 days.

Refunds go back to the payment method you used, through Link, and include the tax you paid.

What a refund or dispute changes

• A refunded or disputed payment takes back the credits it bought that are still unspent, in proportion to the amount returned: refunding half of a 1,000-credit pack takes back up to 500 of its credits.
• Credits already spent stay spent, and your balance never goes below zero.
• If the payment for your current Pro period is returned in full, Pro ends at once. A refund of an earlier period’s payment changes nothing, as that period’s credits have already expired.
• A dispute counts from when it’s opened. If it’s later decided in our favour, the credits aren’t given back automatically.

Your statutory rights

This policy doesn’t affect your statutory rights, including any right to cancel or get a refund that consumer law gives you where you live.